Solutions
One problem, four different jobs
The person who reported it sees an irritation. The team fixing it sees a task. The department head sees a pattern. The executive sees a number in a board pack, if they see it at all. They are all describing the same thing, and until recently they each recorded it somewhere else.
Who it is for
Four people, one record
One problem looks like four different things depending on where you sit. Visibility fails when each of these roles records it in a different system. Kumiko gives them different views of the same record instead of four disconnected copies of it.
01
Executives and business leaders
You find out about problems when somebody escalates one, which means you are seeing the issues with the best advocate rather than the highest cost.
One view across every department, filtered to organization wide impact so it is signal rather than noise. A brief each afternoon naming what recurred today across the whole business. When you ask why something keeps happening, the analysis is already attached to the record rather than three weeks away.
02
Department and function heads
Your team absorbs the same recurring problems every month, and you have no evidence to take upstairs when the fix needs budget or another department to move.
Every occurrence captured and counted, so a recurring irritation becomes a number you can put in front of a finance director. Private collections keep your own housekeeping to yourself while genuinely cross-cutting problems get seen.
03
Operations and continuous improvement
You are running an improvement programme out of spreadsheets, and it depends on you personally chasing people for updates.
Every A3 in one place with a real owner and a real due date against each countermeasure. Fishbone and five-whys captured as structured fields, so you can finally ask which category of cause is costing the business most this year and get an answer.
04
Everyone else
Reporting a problem means knowing which system to use, guessing a category, and never hearing anything back.
Two fields and a submit button, from any part of the business, then a live thread where you can see it being worked on. People report far more when reporting costs twenty seconds and visibly leads somewhere, and the problems nobody currently mentions are the ones worth the most.
Comparison
Kumiko does not replace your departmental tools
Keep your helpdesk, your CRM, your maintenance system. They are built to process work inside one function and they do that well. What none of them can tell you is what is going wrong across the whole business, how far each problem reaches, and why the same things keep coming back. That gap is the whole product.
| Capability | Spreadsheets and inboxes | Single-department tools | Kumiko |
|---|---|---|---|
| Anyone in the business can report in under a minute | Yes, if they know where to send it | Only inside that department | Yes, from any part of the business |
| Automatic triage and routing | No | Rules-based, needs maintaining | Model-driven, no rule tree |
| Fishbone and five whys on the record | On a whiteboard, then nowhere | No, a free-text closing note | Yes, on the original report |
| A3 with owned, dated countermeasures | Yes, but nobody can query it | No | Yes, as structured fields |
| Live thread per problem, across teams | Email chains, if anyone forwards them | Comment fields, not conversation | Yes, with read receipts |
| Reviews recorded, transcribed and summarised | No | No | Yes, in the browser |
| Tells leadership what is recurring, unprompted | Only if someone builds the pivot | Per-department totals, not causes | Daily brief, by department and cause |
| Runs entirely inside your own infrastructure | Yes, trivially | Increasingly cloud-only | Yes, including the AI |
What is the problem you do not know about costing you?
Half an hour, your real problems, no slide deck. Bring one issue that keeps coming back and we will walk it through Kumiko end to end: capture, triage, fishbone, A3, countermeasure.